Shipping/ Subscription & Privacy Policies

 

 

🌟Blue Mountains Mushrooms Shipping Policy🌟

Welcome to Blue Mountains Mushrooms! We’re excited to bring the best of our organic mushrooms from the heart of the Blue Mountains to your doorstep. Here’s everything you need to know about our shipping process:

🛒 Order Processing

Processing Time: As of 9am on the 19th August 2024

  • All orders are processed within 1-2 business days of receipt. Orders placed after 3:00 PM AEST will be handled the next business day.

Order Confirmation:

  • After processing, you will receive an email with your order details and tracking information.

Order Changes:

🚚 Shipping & Delivery

Domestic Shipping (Australia):

  • Express Shipping: Delivery in  2-3 business days.

International Shipping:

  • Shipping Times: Typically 7-14 business days depending on your location.
  • Shipping Fees: Calculated at checkout based on weight and destination.

Note: We cannot ship to countries with restrictions on alcohol-based products. For eligible countries, contact us at hello@bluemountainsmushrooms.com.au.

Free Shipping: Enjoy free standard shipping on orders over $120 within Australia!

📦 Shipping Costs

Domestic Shipping Costs:

  • Standard Shipping: Calculated at checkout.
  • Express Shipping: Calculated at checkout.

International Shipping Costs:

  • Calculated at checkout based on weight and destination.

🔄 Returns & Exchanges

Return Policy:

  • If you receive a damaged or incorrect product, contact us at hello@bluemountainsmushrooms.com within 7 days for a return or exchange.

Conditions for Returns:

  • Product must be in original condition and packaging.
  • Proof of purchase is required.

Refunds:

  • Once we receive and inspect the returned product, we will issue a refund to your original payment method.

📬 Delivery Issues

Missing or Lost Packages:

  • If your package is delayed or lost, contact us at hello@bluemountainsmushrooms.com. We will work with the carrier to resolve the issue.

Incorrect Shipping Information:

  • Verify your shipping address before completing your order. We are not responsible for lost packages due to incorrect or incomplete addresses.

Thank you for choosing Blue Mountains Mushrooms!  We look forward to delivering delicious, high-quality mushrooms right to your door.

🌟 Blue Mountains Mushrooms Subscription Policy 🌟

Welcome to the Blue Mountains Mushrooms Subscription Program! We’re thrilled to offer you a special way to enjoy our top-notch organic mushrooms regularly. Here’s a complete guide to our subscription service:

🛒 How Our Subscription Service Works

What is a Subscription?

  • A subscription is a recurring order that delivers your favourite Blue Mountains Mushrooms products monthly.

Benefits of Subscribing:

  • 10% Discount: Save 10% off the one-time purchase price of our products.
  • Free Delivery: Enjoy free standard delivery on all subscription orders over $90 Australia-wide.
  • Exclusive Access: Be among the first to try new products and receive special offers.
  • Flexible Management: Easily skip a delivery, change your schedule, or modify your subscription at any time.

    📅 Subscription Billing & Delivery

    Billing:

    • Your subscription will be billed monthly, with charges processed on the same day of each billing cycle.

    Delivery Schedule:

    • Your products will be delivered based on the date of sign-up. You’ll receive a notification with tracking information for each monthly subscription order.

    Cancellation of Subscription:

    • Cancellation of subscription requires notice 7 days prior to subscription monthly date via email hello@bluemountainsmushrooms.com

     

      Thank you for subscribing to Blue Mountains Mushrooms! We’re excited to bring you the freshest mushrooms on a regular basis!