Shipping policy
🚚 Shipping & Delivery
Domestic Shipping (Australia):
- Delivery in 1-3 business days.
International Shipping:
- Shipping Times: Typically 7-14 business days depending on your location.
- Shipping Fees: Calculated at checkout based on weight and destination.
Note: We cannot ship to countries with restrictions on alcohol-based products. For eligible countries, contact us at hello@bluemountainsmushrooms.com.au.
Free Shipping: Enjoy free standard shipping on orders over $90 within Australia!
📦 Shipping Costs
Domestic Shipping Costs:
- Standard Shipping: Calculated at checkout.
- Express Shipping: Calculated at checkout.
International Shipping Costs:
- Calculated at checkout based on weight and destination.
🔄 Returns & Exchanges
Return Policy:
- If you receive a damaged or incorrect product, contact us at hello@bluemountainsmushrooms.com within 7 days for a return or exchange.
Conditions for Returns:
- Product must be in original condition and packaging.
- Proof of purchase is required.
Refunds:
- Once we receive and inspect the returned product, we will issue a refund to your original payment method.
📬 Delivery Issues
Missing or Lost Packages:
- If your package is delayed or lost, contact us at hello@bluemountainsmushrooms.com. We will work with the carrier to resolve the issue.
Incorrect Shipping Information:
- Verify your shipping address before completing your order. We are not responsible for lost packages due to incorrect or incomplete addresses.
Thank you for choosing Blue Mountains Mushrooms! We look forward to delivering delicious, high-quality mushrooms right to your door.